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All our services remain fully operational, with phone, Skype, Teams and other conference calls being conducted in place of face to face meetings. You will still receive the same high level of service with all our service agreement levels being met. If you have a family member who requires our services, we are offering all our clients a “Family Referral” scheme, so please let us know via the Contact tabs on our website and we will be happy to help. To all our partners and clients, we extend our full support and well wishes at this difficult and challenging time.
The James McKenzie Group comprises of James McKenzie (Wills) Ltd (a specialist Will writing company, providing Wills, Trusts and LPAs) and James McKenzie Probate Services Ltd (a specialist Probate Practitioners and Trustee Services Company), hereinafter referred to as “James McKenzie”.
Our head office is based in East Grinstead, West Sussex.
When you elect our services through your employers or with us directly, we become the controller of your personal data. We need to gather and use certain information about individuals to provide the service/documents you have requested.
The protection of your personal data is of very great importance to The James McKenzie Group, therefore, James McKenzie takes all reasonable care to ensure that your personal data is processed safely.
This notice describes how personal data must be collected, handled and stored to meet the company’s data protection standards and to comply with the law.
Personal data is information that relates to an identified or identifiable individual.
This data protection notice ensures James McKenzie:
Complies with data protection law and follow good practice
Protects the rights of clients, Executors, Trustees and Beneficiaries
Is open about how it stores and processes individuals’ data
Protects itself from the risks of a data breach
The Data Protection Act 2018 and the General Data Protection Regulation (GDPR) describes how James McKenzie must collect, handle and store personal information.
These rules apply regardless of whether data is stored electronically, on paper or on other materials.
To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:
processing will be fair, lawful and transparent
data be collected for specific, explicit, and legitimate purposes
data collected will be adequate, relevant and limited to what is necessary for the purposes of processing
data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
data is not kept for longer than is necessary for its given purpose
data will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
we will comply with the relevant GDPR procedures for international transferring of personal data
By agreeing to this privacy notice and signing our terms of business you are consenting to James McKenzie processing your personal data for the service(s) we provide to you.
If you wish to withdraw consent, you can do so at any time by emailing email@example.com or by post, please see our contact details section.
Performance of contract
Personal data may also be processed on the basis that such processing is necessary in order to enter into or perform a contract with you our client.
JAMES MCKENZIE WILLS
Old Station House
Phone: 020 7193 2060
If you have any queries or concerns regarding your personal data, please contact our data protection officer–firstname.lastname@example.org
James McKenzie is registered with the Information Commissioners Office
James McKenzie (Wills) Ltd -Z1910855
James McKenzie Probate Services Ltd – ZA526984
You contact details are provided to us by your Employer or from your initial enquiry to James McKenzie. We collect further personal data by you completing the pre meeting information we send you prior to your meeting and at your meeting with our consultant.
Subject to the service you require, we will ask for the following information:
Your name, address and contact details
Information to verify your identity
Information relevant to the service we are providing including:
Executors, Trustees, Guardians & Beneficiaries names & contact details
Basic financial information
We may also require, subject to your requirements:
The information you provide to us is used to
Book your meeting
Generate documents of the service you require
Any personal information collected at the time of your meeting will be stored electronically. Please see third parties section for further information.
James McKenzie Adheres to principle 5 of the GDPR act – Information should be retained only for as long as necessary.
We keep your information for the purposes of providing your Documents, handling any follow-up enquiries, and for the purpose of gaining probate (where required). Due to the nature in which it is intended, personal data will be kept indefinitely, unless:
The law decides that it is no longer required.
You no longer require our services and request in writing for it to be returned to you or destroyed safely.
Where necessary we may need to pass your details onto third parties who are either contracted to, or part of The James McKenzie Group. Where we engage third parties to process data on our behalf, we will ensure, via a data processing agreement with the third party, that the third party takes the required measures to maintain the Company’s commitment to protecting data.
Third Parties include:
Certainty, the National Will Register
Any personal information supplied to us will not be shared for any outside marketing purposes and will not be sold.
In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.
Under these circumstances, James McKenzie will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the company’s legal advisers where necessary.
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We operate CCTV outside the James McKenzie office, in our car park for security purposes.
The purpose for processing this information is for security and safety of our staff. The legal basis we rely on to process your personal data is article 6(1)(f) of the GDPR, which allows us to process personal data when its necessary for the purposes of our legitimate interests.
If it is necessary for anyone to visit the office, we may ask for identification. We do not retain this information.
Visitors to our head office will always be accompanied by a staff member.
PLEASE NOTE: During the current COVID situation visitors are strictly be appointment only.
As our client you have the following rights:
The right to be informed – about the data we hold on you and what we do with it;
The right of access – to request a copy of the information that we hold about you- Subject access request
The right to rectification – to ask us to rectify information you think is inaccurate or incomplete.
The right to erasure – have data deleted in certain circumstances;
The right to restrict processing – You have the right to ask us to restrict the processing of your information in certain circumstances
The right to data portability – transfer the data we hold on you to another organisation;
The right to object – you have the right to object to certain types of processing such as direct marketing
Right to object to automated processing, including profiling – you have the right not to be subject to the legal effects of automated processing or profiling.
As James McKenzie’s client you have a right to access your personal data that we hold on you. To exercise this right, you must make a Subject Access Request in writing. We will comply with the request without delay, and within one month of receipt of the request. Those who make a request will be kept fully informed of any decision to extend the time limit.
Identification will be required before the request is processed.
No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive. In these circumstances, a reasonable charge will be applied.
All requests should be made to email@example.com or writing to us at the address in contact details.
In the event of a Personal Data breach James McKenzie will notify you without undue delay after becoming aware of the breach. A data breach would be recorded on our data breach register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery.
If you have any concerns regarding your personal data, please contact our data protection officer.
We believe it is important keep you up to date through our infrequent email newsletters and bulletins advising on key areas such as important legislative changes, keeping your Will up to date, and product/service updates by James McKenzie. Please 'opt in' to allow us to update you.
You may opt out at any time by emailing firstname.lastname@example.org
Last updated: 12th July, 2019